AWS Connect 아웃바운드 콜 테스트 및 CloudWatch 연동 자동 전화 알림 구축

# Python SDK (boto3) 설치
pip install boto3

import boto3
 
# Amazon Connect 클라이언트 생성
connect = boto3.client('connect')
 
def start_outbound_call():
    params = {
        'ContactFlowId': '[contact-flow-id]',
        'DestinationPhoneNumber': '[destination-phone]',
        'InstanceId': '[instance-id]',
        'QueueId': '[queue-id]',
        'Attributes': {"Name": "MyAttribute"},
        'SourcePhoneNumber': '[source-phone]'
    }
 
    try:
        response = connect.start_outbound_voice_contact(**params)
        print("Call initiated successfully:", response)
    except Exception as e:
        print("Error initiating call:", str(e))
 
if __name__ == "__main__":
    start_outbound_call()

import boto3
import time
 
connect = boto3.client('connect')
 
def start_outbound_call():
    params = {
        'ContactFlowId': '[contact-flow-id]',
        'DestinationPhoneNumber': '[destination-phone]',
        'InstanceId': '[instance-id]',
        'QueueId': '[queue-id]',
        'Attributes': {"Name": "MyAttribute"},
        'SourcePhoneNumber': '[source-phone]'
    }
 
    try:
        response = connect.start_outbound_voice_contact(**params)
        contact_id = response['ContactId']
        print("Call initiated successfully with Contact ID:", contact_id)
 
        # 통화 상태 확인
        call_status = check_call_status(contact_id, '[instance-id]')
        print("Call status:", call_status)
    except Exception as e:
        print("Error initiating call:", str(e))
 
def check_call_status(contact_id, instance_id):
    for i in range(11):  # 11번 반복 (6초 간격)
        time.sleep(5)
        try:
            response = connect.describe_contact(
                InstanceId=instance_id,
                ContactId=contact_id
            )
            if 'DisconnectTimestamp' in response['Contact']:
                disconnect_time = response['Contact']['DisconnectTimestamp']
                print(f"Call disconnected at: {disconnect_time}")
                return "Call ended"
        except Exception as e:
            print("Error checking call status:", str(e))
 
    return "Call in progress or not connected"
 
if __name__ == "__main__":
    start_outbound_call()

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": "lambda:InvokeFunction",
            "Resource": "arn:aws:lambda:[region]:[account-id]:function:CloudWatchToAWSConnect"
        }
    ]
}

import boto3
 
def lambda_handler(event, context):
    instance_id = "[instance-id]"
    caller_phone_number = "[source-phone]"
    destination_phone_number = "[destination-phone]"
    contact_flow_id = "[contact-flow-id]"
 
    print(event)
 
    if event['detail']['state']['value'] == 'ALARM':
        connect = boto3.client('connect')
        response = connect.start_outbound_voice_contact(
            DestinationPhoneNumber=destination_phone_number,
            InstanceId=instance_id,
            ContactFlowId=contact_flow_id,
            SourcePhoneNumber=caller_phone_number,
            Attributes={
                'mention': event['detail']['configuration']['description']
            }
        )
        print(f"Call response: {response}")
 
    return {
        'statusCode': 200,
        'body': 'Call initiated successfully'
    }

# CloudWatch Agent 설치 및 설정
sudo yum install -y amazon-cloudwatch-agent
sudo vim /opt/aws/amazon-cloudwatch-agent/bin/config.json
 
# Agent 시작
sudo /opt/aws/amazon-cloudwatch-agent/bin/amazon-cloudwatch-agent-ctl -a start
 
# CPU 부하 발생 (stress 테스트)
sudo stress --cpu 4 --timeout 1000

{
    "agent": {
        "metrics_collection_interval": 30,
        "logfile": "/var/log/amazon-cloudwatch-agent.log"
    },
    "metrics": {
        "append_dimensions": {
            "InstanceId": "[instance-id]"
        },
        "metrics_collected": {
            "cpu": {
                "measurement": [
                    "cpu_usage_idle",
                    "cpu_usage_user",
                    "cpu_usage_system"
                ],
                "metrics_collection_interval": 30
            }
        }
    }
}